Sudeep Singh is CEO and leads the team that builds Nuvory, healthcare revenue leakage intelligence for specialty practices. He is a sales and technology leader with 25+ years of experience driving revenue growth, business transformation and strategic partnerships. He is a former SVP at a $37B private equity portfolio company, and an active advisor and board member to multiple high-growth startups. He writes about how practices find and recover the patients and revenue lost between referral, visit, procedure and follow-up.
Articles describe operational workflows, not clinical advice: intervals and next steps are always the treating physician's decision. Read more about Nuvory.
Articles by Sudeep Singh
36 articles on revenue leakage, referrals, recalls, procedures and EHR data.
MSO Revenue Leakage Definitions: How to Standardize Them Across Practices
Leakage numbers only compare across an MSO's practices when every practice opens and closes items the same way. A standard definition table, what to let vary locally, and how to baseline each practice fairly.
Revenue LeakageMeasuring Revenue Leakage in PE-Backed Practices Before Adding Locations
Before adding locations or providers, a PE-backed platform can measure how much ordered, referred and recalled care its practices already lose. How to measure it on one definition and read it honestly.
Specialty PlaybooksHow Cardiology Practices Find Echo and Stress Test Orders That Were Never Scheduled
Open echo, stress and monitor orders stall in different places: prior authorization, a callback that never happened, a device never returned. Here is a five-pass method to find them and route each to the right owner.
Specialty PlaybooksOrthopedic Imaging Follow-Up: Finding Patients Whose MRI Was Never Reviewed
When an MRI ordered at a nonsurgical visit is never reviewed, a patient who wanted to discuss options can disappear. Here is how to define the cohort, measure conversion honestly and follow up without pressure.
Specialty PlaybooksPain Management: Tracking Patients From Diagnostic Block to Radiofrequency Ablation
A block-to-ablation sequence passes through many hand-offs, each with a different owner. Map each patient to a state, find the ones with no recorded next step, and let physicians decide what happens next.
Specialty PlaybooksUrology Surveillance Recalls: Tracking Overdue Cystoscopy Follow-Up
A cystoscopy surveillance recall list is only useful if staff believe it. Here is how to strip out booked, completed and changed recalls, rank what remains and route declines back to the urologist.
Specialty PlaybooksFinding CKD Follow-Up Gaps in a Nephrology Practice
CKD patients rarely leave a nephrology practice on purpose. They miss a lab, a visit slips, an outside referral goes quiet. Here are the five gap types, how to find each one and who should work them.
Specialty PlaybooksPulmonology: Finding PFT and Sleep Study Orders That Were Never Completed
Pulmonary diagnostics are scheduled outside the clinic, in the PFT lab, a sleep center or a home testing workflow. Here is how to age open orders, define completion and give each list the right owner.
Specialty PlaybooksOphthalmology: Tracking Cataract Consults That Never Reached Surgery
Some cataract patients decide not to proceed, and that is their choice. Others decided yes and still have no date. Here is how to tell the two apart, find stalled cases and follow up without pressure.
EHR & Data IntelligencePatient Opportunity Intelligence Examples: Five Patients, Five Next Actions
Five worked examples of patient opportunity intelligence, from a GI patient on two lists to an MRI result nobody reviewed: what the data shows, what the next action is, and what closes each item.
Buyer's GuidesHow to Choose Healthcare Revenue Leakage Software
A vendor-neutral buyer's guide for specialty practices and groups: what revenue leakage software should do, the criteria that matter, questions to ask in a demo, a scoring table and the red flags to walk away from.
Buyer's GuidesPatient Recall Software vs. Appointment Reminder Software
Reminder software protects appointments that exist. Recall software finds patients who are due with nothing booked. Your EHR recall list sits in between. A fair comparison of all three, and how to tell which your practice needs.
Revenue LeakageWhat Is Healthcare Revenue Leakage? A Guide for Specialty Practices
Healthcare revenue leakage is revenue a practice should have earned but didn't, because a patient dropped out between steps of care. What it is, where it happens, how to measure it and how to assess your practice.
Revenue LeakageThe Most Common Revenue Leaks in Specialty Medical Practices
From referrals that never get scheduled to procedures canceled and never recovered, these are the revenue leaks specialty practices see most often, with what each looks like, why it happens and how to find it.
Revenue LeakageHow to Perform a Healthcare Revenue Leakage Assessment
A practical, step-by-step method for a healthcare revenue leakage assessment, from setting scope and gathering data to reconciling expected and actual events, validating findings and measuring results.
Revenue LeakageRevenue Leakage vs. Revenue Cycle Leakage: What RCM Can't See
Upstream revenue leakage is care that was expected but never delivered. Revenue cycle leakage is care delivered but not fully paid. Here is how they differ, who owns each and why RCM tools only see one of them.
Revenue LeakageRevenue Leakage Metrics and KPIs for Specialty Medical Groups
A practical set of revenue leakage metrics and KPIs for specialty medical groups, with formulas, what each shows and the caveats that keep the numbers honest. Includes how to build a baseline and compare locations.
Referral IntelligenceWhat Is Referral Leakage in Healthcare?
Referral leakage means different things to a specialty practice, a health system and a payer. Here is a clear definition, the four places referrals drop off, and the funnel metrics that show where your process loses patients.
Referral IntelligenceHow to Calculate Referral Leakage Rate (Formula and Example)
A referral leakage rate is only as good as its definitions. Define the funnel first, pick a defensible denominator, handle duplicates and care completed elsewhere, then calculate by stage and by referring source.
Referral IntelligenceWhy Referrals Don't Get Scheduled: Where Intake Breaks
Most referrals that are never scheduled stall in a handful of predictable places. Here is where the workflow breaks between receipt and booking, and a set of operational statuses that keeps every referral visible.
Referral IntelligenceWhat Is Closed-Loop Referral Management?
Closed-loop referral management tracks each referral from creation to completed care, then returns the outcome to the referring provider. Here is how the loop works, where it breaks and what to ask when evaluating technology.
Patient RecallPatient Recall Management: A Guide for Specialty Practices
How specialty practices find overdue recalls, rank them, reach patients and confirm the care was done.
Patient RecallHow to Prioritize an Overdue Patient Recall Backlog
A practical framework for ranking an overdue recall backlog: which factors matter, how to weigh clinical timing against value and actionability, and how to keep the queue clean as you work it.
Patient RecallRecall Completion Tracking: Why Contacted and Scheduled Don't Count
Contacted, scheduled and even checked in are steps, not outcomes. This article explains what each recall status proves, what it does not, and how to define completion your practice can trust.
Procedure RecoveryHow to Find Procedures That Were Ordered but Never Scheduled
A practical method for finding procedure orders that never reached the schedule: which orders count, how long to wait, how to match appointments and completions, and how to validate the list before anyone calls.
Procedure RecoveryWhat Is Procedure Leakage in Healthcare?
Procedure leakage is a procedure or test a provider ordered that never happened. This guide explains where it happens, what sits next to it, why it happens, how to measure it and how practices prevent and recover it.
Procedure RecoveryHow to Recover Canceled Procedures: A Playbook for Specialty Groups
A practical playbook for recovering canceled and missed procedures: classify why each one was canceled, act within days, match the rebooking to the same service, handle patients who do not respond, and verify completion.
Procedure RecoveryHow to Track Unresolved Medical Orders Through Completion
A working guide to tracking unresolved medical orders, from procedures to labs, imaging and diagnostic tests: the stages every order passes through, the five ways an order stays open, and what counts as closed for each order type.
Specialty PlaybooksHow Gastroenterology Practices Lose Revenue Between Consult and Colonoscopy
Most GI revenue leakage happens in the hand-offs between a referral, the consult, the procedure order, prep, the colonoscopy itself and the recall that follows. Here is where each step breaks and what to measure.
Specialty PlaybooksColonoscopy Recall Management for Gastroenterology Practices
Colonoscopy recall management is the work of making sure patients whose clinicians set a future colonoscopy actually get one. This guide covers criteria, due dates, data quality, outreach, scheduling and verifying completion.
Specialty PlaybooksHow to Find Colonoscopy Orders That Were Never Scheduled
Colonoscopy orders that never reach the schedule leave no error behind. Here is how GI practices identify them, separate real gaps from false positives, handle post-test follow-up orders and build a ranked follow-up list.
EHR & Data IntelligenceEHR Analytics vs. Revenue Leakage Intelligence: What Built-In Reporting Misses
EHR reports describe records one type at a time. Revenue leakage intelligence matches referrals, orders and recalls to the visits and procedures that should follow, and checks whether care was completed. Here is where each fits.
EHR & Data IntelligenceExpected Events vs. Actual Events in Healthcare Operations
Every referral, order and recall implies an event that should follow. Comparing those expected events with actual appointments, encounters and procedures is how practices find care that quietly stalled.
Referral IntelligenceWhat is patient leakage? How to measure network leakage and outmigration
How multi-site groups and MSOs measure patient leakage: outflow formulas, what each data source shows, and how to separate avoidable from payer-directed care.
EHR & Data IntelligenceSMART on FHIR, FHIR R4 and Bulk Data: an EHR integration guide for practice leaders
What practice leaders should know about FHIR R4, US Core, Bulk FHIR export, SMART on FHIR app launch, HL7 v2 and X12, and what to ask any EHR vendor.
Revenue LeakageCCM, PCM, APCM and RPM eligibility explained: finding candidates without adding staff
How CMS describes CCM, PCM, APCM, RPM and related programs, which signals make a patient a candidate for clinician review, and how to run that review queue.
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