More Referral Intelligence articles
How to Calculate Referral Leakage Rate (Formula and Example)
A referral leakage rate is only as good as its definitions. Define the funnel first, pick a defensible denominator, handle duplicates and care completed elsewhere, then calculate by stage and by referring source.
Referral IntelligenceWhy Referrals Don't Get Scheduled: Where Intake Breaks
Most referrals that are never scheduled stall in a handful of predictable places. Here is where the workflow breaks between receipt and booking, and a set of operational statuses that keeps every referral visible.
Referral IntelligenceWhat Is Closed-Loop Referral Management?
Closed-loop referral management tracks each referral from creation to completed care, then returns the outcome to the referring provider. Here is how the loop works, where it breaks and what to ask when evaluating technology.
Referral IntelligenceWhat is patient leakage? How to measure network leakage and outmigration
How multi-site groups and MSOs measure patient leakage: outflow formulas, what each data source shows, and how to separate avoidable from payer-directed care.
Start here: Referral Intelligence
Referral leakage is a referred patient who never completes the care they were referred for: never scheduled, scheduled and lost, or seen somewhere else. These articles cover what referral leakage is, how to calculate it, why referrals stall before scheduling and closed-loop referral management. Estimate your own gap with the referral leakage calculator, or see how referral leakage software tracks every referral to a completed visit.
Referral Intelligence: common questions
More in our FAQ, or ask our team.
What is a good referral conversion rate?
There is no universal benchmark, and published figures use different definitions. Measure your own referral-to-completed-visit rate by source and service line, then track it against your baseline.
Where should a referral coordinator start?
With the open list: every referral received with no first contact or no completed visit, sorted by age within status. Why referrals don't get scheduled shows where intake breaks, and how to measure network leakage covers referred patients who were seen somewhere else.
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